Request a refund
Tell us which payment you are asking about. We will review your request and reply within two business days.
You can also email billing@redopage.com.
Refund request form
Refund windows
These are the standard windows. If your request falls outside one, submit it anyway and we will review it individually.
- Pro
- Request a refund within 30 days after a Pro charge. Canceling stops the next renewal.
- Build & Launch
- Request a refund within 30 days after launch. A full refund means the new Redo Page website is taken offline.
- Managed
Before launch, you can stop and request a refund of Managed payments received.
For 30 days after launch, the 30-Day Right-Fit Promise gives you two choices:
- Receive a refund and have the new website taken offline.
- Keep the website by moving to the $1,000 Build & Launch offer plus Pro. Managed payments already received apply to that amount.
What happens next
We review requests and initiate refunds covered by this policy within two business days. Approved refunds go back to the original payment method.
Your bank or card issuer usually takes another 5 to 10 business days to show the credit.
A few details
- Your domain and client-owned accounts remain yours.
- Third-party purchases you approved may not be refundable.
- We cannot issue a duplicate refund or refund money we did not receive.
- An open chargeback or dispute must be resolved through that process.
This policy is part of our Terms of Service.